Privacy Policy
At Palmetto Classics, we respect your privacy and are committed to protecting the personal information you share with us.
PRIVACY POLICY
INFORMATION WE COLLECT
Information We Collect
Palmetto Classics collects personal information when you visit our website, create an account, place an order, purchase a product, submit a custom interior kit request, use our Interior Kit Builder, sign up for our newsletter, or contact our team.
This may include:
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Account login details
- Order history
- Product selections
- Interior kit selections
- Vehicle year and project details
- Material, upholstery, stitching, console, and accessory preferences
- Uploaded photos, inspiration images, or project notes
- Payment-related information processed through Stripe
- Shipping information shared with FedEx
- Any other information you choose to provide
We do not directly store full credit card numbers. Credit card payments are processed through Stripe, our third-party payment provider.
CUSTOMER ACCOUNTS
Our website may allow customers to create an account to view order details, track past purchases, manage saved information, and access customer-related features.
When you create an account, we may collect your name, email address, password, billing and shipping information, order history, and other information connected to your account.
You are responsible for keeping your account login information secure. If you believe your account has been accessed without permission, please contact us as soon as possible.
ORDERS, PAYMENTS, AND SHIPPING
When you place an order on our website, we collect the information needed to process your purchase, confirm your order, arrange delivery, and provide customer support.
Payments are processed through Stripe. Stripe may collect and process payment information such as credit card details, billing information, transaction details, and fraud prevention information. Palmetto Classics does not directly store full credit card numbers.
Shipping is handled through FedEx or other shipping providers we may use. We may share your name, shipping address, phone number, email address, and order-related details with FedEx so your order can be shipped, tracked, and delivered.
INTERIOR KIT BUILDER AND CUSTOM ORDERS
Palmetto Classics offers a mini configurator that allows customers to build or request a custom classic vehicle interior kit. When you use the Interior Kit Builder, we may collect information about your project and selections.
This may include:
- Vehicle year
- Interior kit items selected
- Material preferences
- Upholstery preferences
- Stitch pattern
- Seat style
- Console options
- Flooring options
- Audio or accessory preferences
- Budget range
- Timeline
- Shipping location
- Uploaded photos or inspiration images
- Additional project notes
We use this information to review your request, prepare a quote, confirm product options, communicate with you, and support the custom order process.
Submitting an Interior Kit Builder request does not automatically place a final order. Our team will review your selections and follow up with pricing, payment details, production timeline, and next steps.
NEWSLETTER AND MARKETING EMAILS
If you sign up for our newsletter, we may collect your email address and use it to send product updates, interior kit information, promotions, company news, or other marketing communications.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or by contacting us directly.
Even if you unsubscribe from marketing emails, we may still send transactional emails related to your orders, payments, shipping, quotes, account activity, or customer service requests.
How We Use Your Information
We use the information we collect to:
- Process and fulfill orders
- Accept payments through Stripe
- Arrange shipping through FedEx
- Create and manage customer accounts
- Provide order confirmations and shipping updates
- Review Interior Kit Builder submissions
- Prepare custom quotes
- Support custom interior kit orders
- Respond to customer questions
- Provide customer service
- Send newsletter and marketing emails, when permitted
- Improve our website, products, and shopping experience
- Prevent fraud, unauthorized activity, or misuse of our website
- Comply with legal, tax, accounting, and business obligations
SHARING PERSONAL INFORMATION
We may share personal information with trusted third-party service providers that help us operate our website, process payments, ship products, manage customer accounts, send emails, analyze website performance, and provide customer support.
These may include:
- Stripe for payment processing
- FedEx for shipping and delivery
- Website hosting providers
- E-commerce platform providers
- Email marketing platforms
- Analytics tools
- Advertising platforms
- Customer support tools
- Professional advisors, such as legal, accounting, or tax providers
We only share information that is reasonably necessary for these providers to perform their services.
We do not sell your personal information for money. Depending on your location and applicable privacy laws, certain analytics, advertising, or tracking activities may be considered “sharing” personal information. You may contact us to learn more about your privacy choices.
COOKIES AND TRACKING TECHNOLOGIES
Our website may use cookies, pixels, tags, and similar technologies to support website functionality, remember customer preferences, keep items in the cart, allow account login features, measure website performance, and improve marketing.
Cookies may help us:
- Keep products in your cart
- Remember login or account preferences
- Understand which products and pages visitors view
- Measure website traffic and performance
- Improve the shopping experience
- Support advertising and remarketing
You can adjust your browser settings to refuse or remove cookies. Some website features, including cart, checkout, and account login, may not work properly if cookies are disabled.
Explore Products, Build Your Kit
From interior kits and upholstery to floor mats, consoles, audio, and accessories, Palmetto Classics helps customers build a made-to-order interior that fits their vehicle, style, and project goals.