Shipping Policy
Palmetto Classics ships vehicle interior products, material sample kits, and custom interior kit orders through FedEx or other approved shipping providers. This Shipping Policy explains how orders are processed, shipped, tracked, and handled if an issue occurs during delivery.
SHIPPING POLICY
Last Updated: [Insert Date]
1. ORDER PROCESSING
Order processing time depends on the type of product purchased.
In-stock or standard products may be processed after payment is confirmed and the order details are reviewed.
Custom, made-to-order, or Interior Kit Builder orders require additional review, material ordering, production time, and final confirmation before shipping.
If we need more information about your order, vehicle, material selection, shipping address, or custom request, our team may contact you before processing the order.
2. MATERIAL SAMPLE KITS
Material sample kits are available for customers who want to review leather, fabric, and flooring options before starting a vehicle interior build.
Material sample kits are shipped after payment is received and the order is processed.
Material sample kits are not returnable or refundable unless they arrive damaged, incorrect, or missing items.
3. CUSTOM INTERIOR KIT SHIPPING
Custom interior kits are made based on the customer’s selected materials, upholstery, seats, stitch patterns, consoles, flooring, accessories, and project details.
For full interior orders, the current estimated lead time is 12–16 weeks from the date the initial deposit is received, unless otherwise stated in writing.
Lead times are estimates only. Production and shipping may be affected by material availability, order complexity, supplier delays, production schedule, carrier delays, weather, or other circumstances outside our control.
4. SHIPPING CARRIER
Palmetto Classics currently uses FedEx for shipping and delivery support. In some cases, we may use another approved carrier when needed.
Once your order ships, you may receive a tracking number by email. Tracking updates are provided by the shipping carrier and may take time to appear after the label is created.
5. SHIPPING COSTS
Shipping costs may vary based on product type, order size, package weight, delivery location, and shipping method.
Shipping costs may be calculated at checkout or included in a custom quote, depending on the product or order type.
For custom interior kit orders, shipping may be reviewed and confirmed as part of the final quote or final balance.
6. SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address.
Palmetto Classics is not responsible for delays, lost packages, additional shipping fees, or delivery issues caused by incorrect or incomplete shipping information provided by the customer.
If you need to update your shipping address, please contact us as soon as possible. We cannot guarantee address changes after an order has shipped.
7. DELIVERY TIMES
Shipping and delivery times are estimates only and are not guaranteed.
Delivery may be delayed due to carrier issues, weather, holidays, incorrect shipping information, production timelines, or other circumstances outside our control.
Palmetto Classics is not responsible for delays caused by FedEx or other shipping providers after an order has been transferred to the carrier.
8. LOST, DELAYED, OR STOLEN PACKAGES
If your package is delayed, lost, or marked as delivered but not received, please contact FedEx or the shipping carrier first using your tracking number.
You may also contact Palmetto Classics so we can help review the shipment status.
Palmetto Classics is not responsible for packages lost or stolen after confirmed delivery, but we will do our best to help with the carrier claim process when possible.
9. DAMAGED SHIPMENTS
Please inspect your order as soon as it arrives.
If your order arrives damaged, contact us within [Insert Number] days of delivery.
Please include:
- Order number
- Tracking number
- Photos of the damaged item
- Photos of the packaging
- Photos of the shipping label
- A short description of the issue
Please keep all original packaging until the claim has been reviewed. Shipping damage claims may require photos and packaging details to be submitted to the carrier.
10. INCORRECT OR MISSING ITEMS
If you believe your order is incorrect or missing an item, please contact us within [Insert Number] days of delivery.
Include your order number, photos if helpful, and a short description of the issue. Our team will review the order and help determine the next step.
11. INTERNATIONAL SHIPPING
At this time, Palmetto Classics primarily ships within [Insert Shipping Region, such as “the United States”].
If international shipping is available, the customer is responsible for any customs duties, taxes, import fees, brokerage fees, or other charges required by the destination country.
International shipping times are estimates only and may vary based on customs processing and carrier delays.
12. CONTACT US
If you have questions about this Cookie Policy or how Palmetto Classics uses cookies, please contact us at:
Explore Products, Build Your Kit
From interior kits and upholstery to floor mats, consoles, audio, and accessories, Palmetto Classics helps customers build a made-to-order interior that fits their vehicle, style, and project goals.