SUPPORT & FAQ
Find answers about Palmetto Classics orders, custom Bronco interior kits, shipping, payments, deposits, returns, fitment, and the Interior Kit Builder.
PALMETTO CLASSICS SUPPORT CENTER
CUSTOM INTERIOR
KIT BUILDER FAQ
How does a custom Bronco interior order work?
Custom interior orders usually begin with material selection, product selection, and build details. Customers may start with a material sample kit, use the Interior Kit Builder, or contact our team to discuss their project. After your selections are reviewed, our team may prepare a quote and confirm the next steps.
What is the Interior Kit Builder?
The Interior Kit Builder is a mini configurator that helps customers build a custom Bronco interior kit by choosing materials, seats, upholstery, stitch patterns, flooring, consoles, audio options, and add-ons.
Are custom interior kits made to order?
Yes. Many Palmetto Classics interior products and kits are made-to-order or prepared based on your selected materials, upholstery, stitch pattern, seat style, console options, flooring, and accessories.
Because these items are custom or made-to-order, they are generally final sale once approved and production begins.
How long does a full custom interior take?
For full interior orders, the current estimated lead time is typically 12–16 weeks from the date the initial deposit is received.
Lead times may vary based on material availability, order complexity, production schedule, and shipping timelines.
Will I receive updates during production?
For custom interior projects, Palmetto Classics may send photo updates throughout the process so customers can follow along as the build moves forward.
Can I change my order after approval?
If you need to make a change, contact us as soon as possible. We cannot guarantee changes after materials have been ordered, production has started, or work has been scheduled.
Approved changes may affect pricing, production timeline, and final delivery.
What can I select in the builder?
You may be able to select:
- • Vehicle year
- • Materials
- • Upholstery options
- • Seat style
- • Stitch pattern
- • Flooring
- • Center console
- • Audio options
- • Seat belts
- • Add-ons and accessories
- • Build notes or custom requests
SHIPPING FAQ
Who does Palmetto Classics use for shipping?
Palmetto Classics currently uses FedEx or another approved shipping provider when needed.
When will my order ship?
Shipping depends on the product type. In-stock or ready-to-ship items may ship sooner, while custom and made-to-order products require production time before shipping.
Full custom interior orders typically require a production timeline before the order is ready to ship.
Will I receive tracking information?
Yes. Once your order ships, tracking information may be sent to the email address used at checkout.
What should I do if my package arrives damaged?
Please inspect your order as soon as it arrives. If your package arrives damaged, contact Palmetto Classics within [Insert Number] days of delivery and include your order number, photos of the item, photos of the packaging, and a short description of the issue.
What if my shipping address is wrong?
Contact us as soon as possible. We cannot guarantee address changes after an order has shipped. Customers are responsible for providing complete and accurate shipping information.
PAYMENT &
DEPOSIT FAQ
What payment methods are accepted?
Palmetto Classics may accept credit card payments and other approved payment methods through Stripe or another secure payment provider.
Does Palmetto Classics store credit card information?
No. Palmetto Classics does not directly store full credit card numbers. Payments are processed through Stripe or another approved payment provider.
Do custom orders require a deposit?
Yes. For custom interior orders, a deposit may be required before materials are ordered or production begins. Unless otherwise stated in writing, a 50% deposit may be required once the quote is approved.
When is the final balance due?
The final balance is due once your custom order is complete and ready to ship, unless otherwise agreed in writing. Orders will not be released or shipped until the final balance and any applicable shipping costs are paid in full.
Are deposits refundable?
Deposits may become non-refundable once materials have been ordered, production has started, or work has been scheduled.
FINAL SALE &
RETURNS FAQ
Can I return a custom interior kit?
Custom, made-to-order, built-to-order, personalized, or special-order products are generally final sale and are not eligible for return or exchange.
Why are custom items final sale?
Many Palmetto Classics products are made specifically for each customer’s selected materials, vehicle details, upholstery choices, stitch pattern, and build preferences. Because these items are produced for a specific order, they cannot usually be returned or resold.
What if my order arrives damaged, incorrect, missing, or defective?
If your order arrives damaged, incorrect, missing, or defective, contact us within [Insert Number] days of delivery. Our team will review the issue and may offer a repair, replacement, missing item shipment, store credit, or refund depending on the situation.
Can I cancel an order?
Cancellation may be possible only if the order has not been processed, packed, shipped, or moved into production. For custom or made-to-order products, cancellation may not be possible once a quote is approved, materials are ordered, production has started, or work has been scheduled.
FITMENT FAQ
How do I know if a product will fit my Bronco?
Fitment may depend on your vehicle year, model, condition, prior modifications, restoration work, and installation method. Please review product details carefully before placing an order. If you are unsure, contact our team before purchasing.
Does Palmetto Classics support different Bronco model years?
Palmetto Classics may offer products for different classic Bronco model years, including 1966–1977 and 1978–1979 Ford Bronco options where available. Always check the product page or builder selections for year compatibility.
Can fitment vary on restored or modified Broncos?
Yes. Classic Broncos may vary based on previous repairs, modifications, custom fabrication, body condition, and parts already installed. Some products may require adjustment or professional installation.
Is professional installation recommended?
Professional installation is recommended for certain products, especially custom interior kits, upholstery, seats, consoles, and products that require fitting, adjustment, or vehicle modification.
What information should I provide if I have a fitment question?
Please include:
- • Vehicle year
- • Product you are interested in
- • Current interior condition
- • Photos if available
- • Any known modifications
- • Your installation plan