Return and Refund Policy
Most of our products are made-to-order, custom-built, or selected specifically for each customer’s car and truck interior project. Because of this, all sales are final and we do not accept returns or exchanges unless an item arrives damaged, incorrect, missing, or defective.
RETURN AND REFUND POLICY
Last Updated: [Insert Date]
1. ALL SALES ARE FINAL
Palmetto Classics sells custom car and truck interior products, upholstery, interior kits, material options, accessories, and related items for classic vehicle. Because many of our products are custom, made-to-order, built-to-order, or prepared based on your selected options, all sales are final.
We do not accept returns for:
- Custom interior kits
- Made-to-order upholstery
- Seat covers
- Seats
- Flooring or carpet
- Center consoles
- Stitching or material selections
- Interior accessories selected for a custom build
- Interior Kit Builder orders
- Special-order products
- Products that have been installed, used, modified, damaged, or removed from original packaging
- Material sample kits
Please review your order carefully before submitting payment. If you have questions about materials, fitment, product options, or custom selections, please contact us before placing your order.
2. CUSTOM ORDERS AND INTERIOR KIT BUILDER ORDERS
Orders submitted through the Interior Kit Builder are reviewed based on your selected materials, seats, upholstery, stitch pattern, console options, flooring, accessories, vehicle details, and project notes.
Once a custom quote is approved and payment or deposit is made, the order may not be canceled, returned, or refunded once materials have been ordered, production has started, or work has been scheduled.
Submitting accurate information is the customer’s responsibility. This includes vehicle year, interior preferences, material selections, shipping information, and any custom notes or uploaded reference photos.
Changes requested after approval may affect pricing, lead time, and availability. We cannot guarantee that changes can be made after production has started.
3. DEPOSITS
For custom interior orders, a deposit may be required before materials are ordered or production begins.
Unless otherwise stated in writing, deposits are non-refundable once materials have been ordered, production has started, or work has been scheduled for your order.
If you need to cancel a custom order before materials are ordered or production begins, please contact us as soon as possible. Any refund or partial refund will be reviewed on a case-by-case basis and may be reduced by payment processing fees, administrative costs, or other costs already incurred.
4. DAMAGED, INCORRECT, MISSING, OR DEFECTIVE ITEMS
Please inspect your order as soon as it arrives.
If your order arrives damaged, incorrect, missing items, or appears to have a defect, contact us within [Insert Number] days of delivery so we can review the issue and help make it right.
Please include:
- Your order number
- Your name and contact information
- A description of the issue
- Clear photos of the product
- Photos of the packaging, if the item arrived damaged
- Any other details that may help us review the issue
If the issue is approved, Palmetto Classics may offer a repair, replacement, missing item shipment, store credit, or refund, depending on the situation.
Do not return any item without written approval from Palmetto Classics. Items sent back without approval may not be accepted.
5. SHIPPING DAMAGE
If your order is damaged during shipping, please contact us immediately.
Shipping damage claims may require photos of the product, packaging, shipping label, and any visible damage to the box. We may need this information to file a claim with the shipping carrier.
Please keep all original packaging until the claim has been reviewed.
6. REFUNDS
Refunds are only issued when approved by Palmetto Classics.
Approved refunds will be sent back to the original payment method used at checkout. Please allow time for your bank, credit card provider, or payment processor to process and post the refund.
Original shipping costs, payment processing fees, custom production costs, material costs, and special-order costs are non-refundable unless otherwise required by law or approved in writing by Palmetto Classics.
7. CANCELLATIONS
If you need to cancel an order, contact us as soon as possible.
For standard product orders, cancellation may be possible only if the order has not been processed, packed, or shipped.
For custom, made-to-order, or Interior Kit Builder orders, cancellation may not be possible once a quote has been approved, materials have been ordered, production has started, or work has been scheduled.
Any approved cancellation may be subject to non-refundable payment processing fees or costs already incurred.
8. EXCHANGES
Palmetto Classics does not offer exchanges for custom, made-to-order, or built-to-order products.
If you selected the wrong product, material, color, stitch pattern, seat option, console option, or other custom detail, please contact us as soon as possible. We will review the request, but we cannot guarantee that changes or exchanges can be made after an order has been approved or production has started.
9. FITMENT AND INSTALLATION
Palmetto Classics products are designed for classic vehicle builds. Fitment may vary based on vehicle year, condition, prior modifications, installation method, and custom configuration. Some products may require adjustment, additional parts, or professional installation.
Palmetto Classics is not responsible for installation errors, damage caused during installation, modifications made after delivery, improper use, or fitment issues caused by inaccurate vehicle information provided by the customer.
Professional installation is recommended for certain products.
10. NON-REFUNDABLE ITEMS
The following items are non-refundable:
- Custom interior kits
- Made-to-order upholstery
- Built-to-order products
- Special-order products
- Material sample kits
- Installed or used products
- Modified products
- Products damaged after delivery
- Products returned without written approval
- Shipping fees
- Payment processing fees
- Deposits after materials have been ordered or production has started
11. HOW TO CONTACT US
If you have questions about this Cookie Policy or how Palmetto Classics uses cookies, please contact us at:
Palmetto Classics
Email:
Phone: 864-384-8530
Address: 403 East Main Street Taylors, SC 29687
Website: palmettoclassics.com
Explore Products, Build Your Kit
From interior kits and upholstery to floor mats, consoles, audio, and accessories, Palmetto Classics helps customers build a made-to-order interior that fits their vehicle, style, and project goals.